You could press Ctrl+F, for quick search of your questions, just enter one key word, will be most possibly get a result.
General
What is my-lolita-dress.com?
My-lolita-Dress is built by a team of girls who love lolita fashion, and wish to bring you top quality lolita dresses and other accessories to you at lowest possible price, for lolita fashion lovers with limited budgets.
What services do you provide?
Besides products in our store for purchase, we also provide custom tailor and taobao shopping service.
Where could I find a shopping guide?
You could check more details click here.
Could I check items prices in my currency, instead of USD?
Yes, there’s currency selection at top to change all items prices to our preferred currencies.
Could I pay in other currencies rather than USD?
Yes, but really sorry you need to email us for the invoice to pay by it.
Order&Payment&Tax
What payment methods accepted?
E-check, credit card, paypal, wire transfer, western union accepted for now.
Are prices listed at store tax included?
No, the prices at our store is pre-tax, not including any tax or shipping fee. We do try our best to help you avoid unreasonable tax, for details, please check here.
If you care about this and know exactly what to do to avoid the tax for your pack, please contact us by email and we'd be glad to cooperate: contact@my-lolita-dress.com
What's my pack's arrival time?
Your pack's arrival time is process time plus shipping time. We tried to list the process time at each product's description area. If you have a deadline, please make sure to leave it in comment area when checkout.
Why do I need to give a phone number?
We would really appreciate if you could leave a valid phone number when order. It's required by shipper - they may need to contact you to schedule a delivery time. We won't use it for anything else.
What's the benefit of register?
Register while place order, could allow you to check order status and details, keep shipment address, and earn/spend points(store credits).
Could I still keep track of my order if I don't register?
Yes, after your order placed, we will email you an order summary, and after shipment there will be email of track code. You could always check with us for order status, or any questions, through email.
Is it ok if I enter a placeholder email, not real one?
I really want to say NO to this - I understand you may have concerns about spam or ads, but your emails' only kept by us, in case we need to confirm with you some order details, or a notice about shipment, etc. We won't use your email for ads.
Is my payment safe?
Yes, your payments are received mostly through paypal, and if anything, you could always file a dispute, but I don't really think that's needed as we do business with honest. Our products photos are on real goods, and we try to make the description as accurate as possible. Just in case there's anything, we are always here to help.
What is wire transfer?
Wire transfer is a kind of off-store payment, made through your banks. After order at our store, you need to do the transfer either through your bank online portal, or a bank counter local.
What is western union?
Western union is a kind of off-store payment. After order at our store, you need to do the transfer either through western union official site, or a western union office at your local. After transfer of payment, please get us the information needed.
I select wrong payment method. What could I do?
If you selected wire transfer or western union, then found credit card, echeck or paypal is more convenient, it’s no problem to change that. Just email us and I will send you a new invoice to pay.
How do I pay by credit card? I don’t have a paypal account.
When checkout at our store, please select “PAYPAL” as pay method. After get to secure payment page, there’s a button at bottom of the page saying: “Pay with credit card, echeck, Bill me Later” Click that and you will get the credit card submission form.
Will my-lolita-dress charge me without my permission?
No, our payments online are received through paypal, we don’t keep your financial information, nor keep the right to charge you more. Just in case if we need some extra fee(mainly for extra material fee of custom tailor at size bigger than XXL), we will email you about it, then you need to pay it.
What if I get wrong items?
Although this really seldom seldom happens, if we do make a mistake, please email us within 3 days after you get the pack, and we will discuss about the solutions. If we make a mistake, we will be responsible.
*Please notice because we view images at different computers, there may be slight color deviation, that's not quality issue. We do try to make colors of pictures as accurate as possible.
What should I do if I want to exchange/cancel my ordered items?
Within 24 hrs after your order, it's alright to cancel or exchange. After 24 hrs, because we already go ahead processing for you a while, there may be some premium, especially for the custom tailor items.
If after order already shipped, we can't do exchange or cancel anymore.
I see prices in USD currency, but shoes sizes are Europe size, why?
We use Europe shoes size because it’s quite unique; if we use USA size, it could easily be misunderstood as UK, Mexico size.
Points/Store Credits
What are my-lolita-dress points?
Points are store creates by my-lolita-dress, as a customer reward program for our dear supportive customers.
How could I get points?
You could get points by register, subscription to our newsletters, place order or campaigns hosted by my-lolita-dress.
How could I spend points?
You could login then place your order; there's points spending widget at bottom of shopping cart. Each 100 points could be redeemed as 1USD.
Is there time limit for points?
No, there is no time limt, or order amount limit for points. You could spend it whenever you want.
Could I withdraw points as money?
No, the points could only be used at my-lolita-dress.com to buy items.
Pre Order/Reserve
What is pre order?
Pre order means the item(s) you got are not in stock yet, still in tailor process. You would need to wait for certain time to get your item.
Pre order price is often lower than formal price; more importantly some items are no longer available after pre order.
Do I pay full price when I buy an pre order item?
Generally, yes, if you add the item you want to shopping cart, checkout, you have paid full price for it.
If the price listed is only down payment(which very seldomly happens), we will make it clear at the product page.
What is reserve?
Because many of our items are limited version, reserve service is offered when you see a must have, but not ready to order right away yet.
How much do I pay for reserve?
There's 20USD down payment for reserve - you could reserve for 1 dress/item. The match accessories for the dress/blouse could be included as 1 item, such as headbow, wristcuffs, socks, petticoat for a dress.
Is there a fee for reserve?
No, reserve means the total payment's splited as down payment + rest fee. You finally pay the same as direct order.
How long could a reserved items been kept?
A reserved item could be kept for 3 months, after it's ready. We need to be able to keep in touch through email or phone.
Could I cancel a reserve?
Sorry reserve can't be cancelled, but you could transfer it to a friend.
Shipment&Order Track
How do I track my pack?
After shipment, we will email you track id and url for you.
Could I specify a shipment carrier for my pack?
Yes, you could leave a note when order, or email us about it. The shipment carriers we cooperate with right now include post office airmail, EMS, DHL, FEDEX.
Is sign required when shippers deliver my pack?
Yes, all shippers we use now request a sign. If it's not convenient, there are several ways to get around it:
*If you have a mailbox, you could leave a pre-signed note there.
*You could call shippers with your pack track id, and ask them to deliver at your convenient time.
*You could call shippers with your pack track id, and ask them put it at a neighbor's.
*You could call shippers and ask for pickup by yourself.
(These requests could only be initiated at your side, which is a rule by shippers.)
Could I ask shippers help me keep my pack for a while, if I am not home?
Yes, but there's often a time limit. Fedex could only keep it 7 days, and more or less for other shippers. After that, they will either destroy the pack, or return it. If this happens, please notice we can't be responsible.
Could I request shipping address change for my order?
Yes, before shipment it's free; after shipment, the shippers will charge about 8-14USD extra fee on our bill. Since our profit is really slim, please be careful to get us a valid shipping address, and if there's really changes required, please send us the fee.
If the address change is because shipper's mistakes, there's no extra fee.
Do you ship worldwide?
Yes - we ship worldwide, and because recently we are updating our shipping fee for countries, if your country
doesn't have a shipping quote, please email us to contact@my-lolita-dress.com for an invoice directly.
Could I use PO/APO address for shipping?
Yes, but we could only ship with EMS for PO address, which is delivered through post office. EMS often takes about
7-12 days for shipping time.
Where could I find out the shipping fee?
You could use the shipping fee calculator at bottom of this page.
Or you could add the items you want to shopping cart, then use the shipping fee estimator at bottom of the cart. There's no obligation to complete the order by doing that.
What’s the difference between airmail and premium shipping?
Airmail shipping is through post office and takes 3-5 weeks; while premium is through DHL/Fedex/EMS, which takes about 5 work days for shipment.
Why is airmail higher priced than premium sometimes?
Because airmail is mainly for pack under 1kg, and obviously cheaper especially for items under 0.5kg. We are also putting in efforts to lower the shipment fee as much as we can.
Why there’s no quotes for shipping fee to my country?
We ship to worldwide. There are some countries which we are still working on shipping fee, and not updated at store yet. But we could ship to your country. Please email us your order details, we will send you invoice. Our email: contact@my-lolita-dress.com
