Before shipping
As long as the request to cancel arrives within 24 hours of the original order being placed we will refund you in full with no questions asked. No matter the payment is made by credit card, echeck or paypal, we collect payments by paypal. Paypal charges us a fee around 6% and they won't return it to us, so thi fee needs to be burdened by you.
After 24 hours, due to the fact that work may have already started on making your garment, we may require a cancellation fee of 20-50% of the total cost.
If you want to change details of the clothes you have ordered, such as color, style, fabric, size etc, please let as know, and as long as the tailoring hasn’t begun yet, we will endeavour change it for you for free. If the change requested requires an extra fee (for example for more or more expensive fabric), we will quote you the cost and wait for your approval first.
Once tailoring of your garment begins, we can't change the order. To avoid any problems, please double check your order information at checkout.
Exchanges and returns after shipping:
1) Please understand that due to the unique nature of the products we can’t give exchange or return custom made lolita clothes unless there is a manufacturing fault.
2) We can only accept return or exchange if there is a mistake at the fault of the seller or tailor. Please fully consider this before shopping online, as all our bodies are different, there can sometimes be a difference between stock images and how your finished garment looks after you try it on.
3) There can often be slight differences between size (a couple of centimetres either way) and colour (due to photographing conditions and individual monitor displays).
Although we endeavour to assist you at every part of your shopping experience, please be aware that we cannot accept refunds for these reasons
4) If you have any other problems or questions, please do not hesitate to contact us at: contact@my-lolita-dress.com and we will try our best to help you.
